Our Policies
Exchanges + Returns
Exchanges &/or Store Credit are accepted on original priced items up to
7 days following the day you receive your item(s).
All Sale Items are FINAL SALE
LOCAL PICK UPS
If items are not picked up within 7 days following the purchase date, they will be considered final sale & you will not be able to exchange items &/or receive Store Credit.
Items picked up within the 7 day period will be eligible to recieve store credit or exchange item(s) for 7 days following the pick up date.
Local Pick-up/Delivery Returns
If you would like to exchange or get store credit for your any item(s), It is up to the customer to make sure the item(s) are returned to the store witin 7 days of purchase and/or delivery. We will require an order number or receipt, and tags attached. Once item(s) are returned and checked over, the customer will be given a store credit with no expiry that can be used on the site to exchange items or they can choose to use the credit in-store immediately.
Out of City Returns
Items must be mailed back within 7 days following the date you received your item(s). Shipping cost must be covered by the customer. Once item(s) are delivered and checked over, the customer will be given a store credit that can be used on the site to exchange items.
Please Contact for Return Address
Local Pick-up
Item(s) will be available for pick-up once notified by email. All local pick-ups are available at Worn Studio at 915 9 avenue SE during business hours. Please check our instagram bio or refer to our hours on google for the most up to date hours.
Local Delivery
Tracking information is provided via email once your package ships. It is up to the customer to make sure items are brought in safely. In the case that a package were to be taken, we will not be held liable or be able to issue a refund. If this is a concern, there is a free pick-up option.
Shipping
Standard Shipping In Canada + USA: $16
International Shipping: $35
Local Delivery in YYC: $10
Private Shopping Appointments
Private shopping appointments are available at Worn Studio in Inglewood. Private shopping appointments give customers the opportunity to see exclusive items that have not been posted to the site, as well as get an idea for the fit of items on the site. Try-ons are welcome.
Private Shopping Appointments can be scheduled via Email or Instagram
IG: yoursistersclosetyyc
Email: yoursistersclosetyyc@gmail.com